Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

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Suggestions Form

Click here to send us your suggestions

Want to make a complaint?

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Complaints Form

Click here to send us your complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form (to the left) and our patient services manager will deal with your concerns appropriately. 

 

Advocacy services

If your problem cannot be resolved

If your feel that your complaint has not been resolved by the Practice, you can ask the Parliamentary and Health Service Ombudsman to look into your complaint - call 0345 015 4033, email on phso.enquiries@ombudsman.org.uk or visit www.ombudsman.or.uk.

If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:

Within 6 months of the incident that caused the problem OR within 6 months of discovering that you have a problem, provided this is within 12 months

The practice will acknowledge your complaint within two working days and aim to have looked into your complaint within 28 days of the date you raised it with us, unless there are circumstances preventing this.  The maximum timeframe for responding to a complaint is set at six months.  During our response, you should be offered an explanation or a meeting with the person(s) involved. When the practice looks into your complaint it aims to:

  • Ascertain the full circumstances of the complaint
  • Make arrangements for you to discuss the problem with those concerned, if you would like this
  • Make sure you receive an apology, where this is appropriate

Identify what the practice can do to make sure the problem does not happen again.