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Welcome to Spencer Street Surgery website.

 Please click on the links at the top and at the bottom of the pages

where you will find lots of helpful information.


Practice closure and re-provision of Extended Access clinics over the Christmas and New Year’s Eve period

The Practice will close at 6.30pm on Tuesday 24th December 2019 and will reopen at 8.00am on Friday 27th December 2019.

The Practice will also close at 6.30pm on Tuesday 31st December 2019 and will reopen at 8.00am on Thursday 2nd January 2020.

There will be no late evening (6.30pm – 8.00pm) Surgeries held at Spencer Street Surgery on Tuesday 24th December 2019 or Tuesday 31st December 2019.

Instead, appointments will be available during early morning clinics which are being held between 7.30am and 8.00am on the following dates:

Thursday 2nd January 2020

Friday 3rd January 2020

Wednesday 8th January 2020

Thursday 9th January 2020

Friday 10th January 2020

Monday 13th January 2020

Please book online or call reception to book into the above slots, as usual.

When we are closed…………..

  • Need access to NHS Medical and Dental Services out of hours? Please visit https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-out-of-hours-services/
  • Need general health advice? Call 111 or visit the website: https://111.nhs.uk/
  • Need medication advice or an urgent supply of medication? Call 111 as they can direct you to the Community Pharmacist Consultation Service (CPCS).
  • Need to see or speak to a GP, nurse and Pharmacy advice outside of Practice hours? Appointments are available from 6.30pm on weekday evenings and from 8am on weekends or during Bank Holidays via CHoC Extended Access Service (CHEA). You can request a CHEA appointment via your GP surgery. If urgent care is required outside your GP’s usual opening hours, please call 111. If your need is life threatening, please call 999 or go immediately to the nearest A&E Department.

CHEA Leaflet


How accessible this website is

We know some parts of this website are not yet fully accessible:
  • some parts may not be fully compatible with screen readers
  • you may not be able to access all content by using the keyboard alone
  • not all media will have a transcript or be subtitled
  • some text may not reflow in a single column when you change the size of the browser window and at certain levels of magnification
  • some older PDF documents are not fully accessible to screen reader software.
    If you need information on this website in a different format like accessible PDF, large print, audio recording or braille please contact the Practice on 01228 529171

AGED 40-74?

FIND OUT ABOUT OUR FREE NHS HEALTHCHECK

https://www.nhs.uk/conditions/nhs-health-check/

NHS Health Check - Patient Information


Extended Access

Appointments are available from 6.30pm weekdays and from 8.00am on weekends

Are you due a cervical smear?  Appointments are also available to book at weekends - please call reception for more details!


Ear Wax Problems?

We have a leaflet that may help you manage any problems you may have with ear wax.  If you have a perforated eardrum or an infection it is always best to consult with your GP or nurse prior to self-treating ear wax.  Please download our leaflet here....

Patient Information Leaflet - Managing Ear Wax


Are you a Carer? 

Please get in touch with us to let us know.  We can help by:

  • ensuring that appointments are accessible to carers who would otherwise struggle to attend due to their caring role.
  • where appropriate, support the sharing of medical information of a cared for persons’ condition to allow the carer to effectively manage their health and social care needs at home.
  • providing effective information about and signposting to carers support services
    raise awareness with GP and practice staff that someone is a carer for consideration during consultations.
  • ensuring that outpatient appointments and admission letters give information that the patient is a carer.

You may find the information below useful:

Carlisle Carers provides an invaluable service for Carers - check out their website:

https://www.carlislecarers.com/

Carer Poster

NHS Practical Guide to Caring


FAIR PROCESSING & PRIVACY NOTICE FOR PATIENTS

 

Your Information, Your Rights

 

 

Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.  

 

The notice reflects:

 

  • What information we collect about you;
  • How and why we use that information;
  • How we retain your information and keep it secure;
  • Who we share your information with and why we do this.

The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.

A full copy of the Fair Processing & Privacy Notice is available here:

Practice Fair Processing Privacy Notice


Men aged 65 will be invited for AAA Screening (Abdominal Aortic Aneurysm) - please click on the link below for more information:

AAA - Abdominal Aortic Aneurysm Screening Campaign


SELF CARE (See also link at bottom of page)

If you have a minor illness, please consider accessing pharmacies first for advice. 

Alternatively you could access the self care forum www.selfcareforum.org or visit www.urgentoremergency.co.uk for general health advice. 

You could also download the NHS Child Health App from the app store for further advice on childhood illnesses too!

 

A&E deals with life threatening emergencies.  

Please contact 111 for urgent care outside of practice opening hours. 


(Site updated 09/12/2019)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website