This zone is where we store information we feel is useful to our patients. 

Please also check out the other links available throughout our website (above and below) for more useful information.



How do we remain Safe, Effective, Caring, Responsive and Well Led?

We are registered with the Care Quality Commission who inspect our services regularly to check we are maintaining standards:

CQC Certificate of Registration

The Care Quality Commission has published a State of Care Report which you can use to look up details in your local area.  The interactive map links to individual reports that show hospital, GP practice and care home ratings by each local authority area.  Follow the link below:

Have you been referred to hospital?

Members of the national working group and, specifically, NHS England, British Medical Association (BMA) and the National Association for Patient Participation (NAPP), have come together again to produce a patient facing leaflet, so that patients know what they can expect to happen if they are referred by their GP to see a specialist or consultant at a hospital or a community health centre. 

Patient Information Leaflet - What to expect when you are referred to hospital

Are you a Carer? 

Please get in touch with us to let us know.  We can help by:

  • ensuring that appointments are accessible to carers who would otherwise struggle to attend due to their caring role.
  • where appropriate, support the sharing of medical information of a cared for persons’ condition to allow the carer to effectively manage their health and social care needs at home.
  • providing effective information about and signposting to carers support services
    raise awareness with GP and practice staff that someone is a carer for consideration during consultations.
  • ensuring that outpatient appointments and admission letters give information that the patient is a carer.

You may find the information below useful:

Carlisle Carers provides an invaluable service for Carers - check out their website:

Carer Poster

NHS Practical Guide to Caring


Would you like to know more about our Complaints Process? 

Click on the link below:

Complaints and Comments Leaflets

Advocacy Services


We offer a chaperone Service within the Practice:



We also have access to an Interpretation and sign language Service: 

Please ask the receptionist if you require any of these services:

Interpretation Services


Would you like to know more about what to do if you have a Safeguarding concern? 

Click here:

Safeguarding Concern Poster


How do we maintain Confidentiality at reception?

Confidentiality at reception


How do we involve our patients in decisions about their care?

Involving patients in decisions


We offer free NHS Health Checks to all patients over the age of 40 -

please book with a healthcare assistant:

NHS Health Check


How do we obtain patient's consent?

Obtaining Consent



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