Coronavirus - Advice for Patients

The general clinical case definition for COVID-19 has been updated. It is now:

New continuous cough OR fever OR loss of/ change in smell or taste

Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste.

The individual's household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 10 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.

If you have symptoms, stay at home for 10 days.

If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.  The person with symptoms only needs to self-isolate for 10 days from the day their symptoms start.  If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.  If you have to stay at home together, try to keep away from each other as much as possible.

If you have moderate to severe symptoms, please visit  The 111 telephone link is extremely busy and patients are advised to go online first.



During the current COVID-19 outbreak, patients experiencing certain symptoms (breathing issues and / or fever) will be passed to a GP working in our to our local 'Red Hub'.  The GP at the red hub will assess your symptoms and decide on the best options for your care.  You may be invited to a face to face appointment at our red hub. 

Click here  to find out more about where to go, what it will look and feel like and what to do when you arrive. There is also a short film and animation to explain why it looks different for children.



The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

Check online at and at for advice and the latest COVID-19 information before attending the practice.

Privacy Notice - update COVID 19

Spencer Street Surgery is committed to protecting your personal information. In the fight against this global pandemic we are currently working with all of our partners in Health and Social Care to ensure information is shared with the right people at the right time to ensure you receive the best possible care.


Data Protection rules will not hinder the sharing of personal information during these unprecedented times and we will continue to process information in accordance with national law and GDPR.


The processing of personal information relating to this is necessary for reasons of planning and providing health and social care to both individual data subjects and is in the substantial public interest in the area of public health and specifically to support the control of an epidemic. For more detailed information regarding the lawful basis to undertake these activities please see the links below:


Privacy Notice


If you have coronavirus symptoms, you need to book or order a test asap. Book a free drive-through or walk-through test at a site or order a home test kit at

School Advice & Letters of Absence

Please note that it is not a GPs responsibility to issue school letters of absence for your children. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or is close to someone who has COVID-19.

Covid-19 absence advice for parents/carers

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website