UPDATE ON OUR PHONE LINES 23/7/20
Our line is now back to normal. Please use 01228 529171 to contact the surgery.
Welcome to Spencer Street Surgery website
Please click on the links at the top and at the bottom of the pages
where you will find lots of helpful information
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Patient Advice – Face to Face Appt
INFORMATION IN ADVANCE OF YOUR APPOINTMENT AT SPENCER ST SURGERY
Please wear a face covering at all times when in the surgery, and observe the 2 metre social distancing rule. Please attend alone unless you require a parent/carer to be present. Use hand sanitiser (at the door) before entering and upon leaving the building . Do not bring unnecessary bags, buggies etc with you to the appointment. If you are bringing a child to an appointment please supervise them and ensure they follow social distancing at all times. You may have your temperature checked upon entering the building.
Patient Advice – Home Visit
INFORMATION IN ADVANCE OF YOUR HOME VISIT
When your GP or Nurse arrives s/he will contact you by phone so you can open the door in readiness. Please wear a face covering and keep all windows and internal doors open. Please wait alone in your room to be seen – relatives/carers should wait in another room where possible. Please ensure you have washed your hands before the visit.
CERVICAL SCREENING
We are now in a position to carry out cervical screening. If your appointment was cancelled due to COVID-19, please contact our reception to book an appointment.
WE ARE OFFERING ONLINE CONSULTATIONS
Why not access our new service - Online Consultations - where you can get information, help and support on over 200 clinical topics, as well as
contacting your practice for things such as general advice, requesting fit notes, medical reports etc. Responses will be within two working days.
Coronavirus - Advice for Patients
The general clinical case definition for COVID-19 has been updated. It is now:
New continuous cough OR fever OR loss of/ change in smell or taste
Everyone, including health and social care workers, should self-isolate if they develop a new continuous cough or fever or loss of/ change in smell or taste.
The individual's household should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell or taste.
If you have symptoms, stay at home for 7 days.
If you live with other people, they should stay at home for 14 days from the day the first person got symptoms. The person with symptoms only needs to self-isolate for 7 days from the day their symptoms start. If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.
If you have moderate to severe symptoms, please visit https://111.nhs.uk/covid-19 The 111 telephone link is extremely busy and patients are advised to go online first.
RED HUB:
During the current COVID-19 outbreak, patients experiencing certain symptoms (breathing issues and / or fever) will be passed to a GP working in our to our local 'Red Hub'. The GP at the red hub will assess your symptoms and decide on the best options for your care. You may be invited to a face to face appointment at our red hub. Click here www.northcumbriaccg.nhs.uk/redhubs to find out more about where to go, what it will look and feel like and what to do when you arrive. There is also a short film and animation to explain why it looks different for children.
The NHS will contact patients from Monday 23 March 2020 if they are at particularly high risk of getting seriously ill with coronavirus. They'll be given specific advice about what to do. Please do not contact your GP Practice about this as information will be coming out to you from a central source.
WE ARE OFFERING ONLINE CONSULTATIONS - CLICK ON THE LINK ABOVE - IN ADDITION TO TELEPHONE AND VIDEO CONSULTATIONS WHICH ARE BOOKABLE BY CONTACTING RECEPTION.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Check online at gov.uk and at nhs.uk for advice and the latest COVID-19 information before attending the practice.
Privacy Notice - update COVID 19
Spencer Street Surgery is committed to protecting your personal information. In the fight against this global pandemic we are currently working with all of our partners in Health and Social Care to ensure information is shared with the right people at the right time to ensure you receive the best possible care.
Data Protection rules will not hinder the sharing of personal information during these unprecedented times and we will continue to process information in accordance with national law and GDPR.
The processing of personal information relating to this is necessary for reasons of planning and providing health and social care to both individual data subjects and is in the substantial public interest in the area of public health and specifically to support the control of an epidemic. For more detailed information regarding the lawful basis to undertake these activities please see the links below:
Privacy Notice
PLEASE NOTE - WE HAVE HAD TO CLOSE OUR BRANCH SURGERY AT BLACKWELL ROAD FROM WEDNESDAY 25TH MARCH 2020.
WE HOPE TO RE-OPEN AS SOON AS POSSIBLE.
How accessible is this website??
We know some parts of this website are not yet fully accessible:
some parts may not be fully compatible with screen readers
you may not be able to access all content by using the keyboard alone
not all media will have a transcript or be subtitled
some text may not reflow in a single column when you change the size of the browser window and at certain levels of magnification
some older PDF documents are not fully accessible to screen reader software.
If you need information on this website in a different format like accessible PDF, large print, audio recording or braille please contact the Practice on 01228 529171
Appointments are available from 6.30pm weekdays and from 8.00am on weekends
Are you due a cervical smear? Appointments are also available to book at weekends - please call reception for more details!
Extended Access Leaflet for Patients
FAIR PROCESSING & PRIVACY NOTICE FOR PATIENTS
Your Information, Your Rights
Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.
The notice reflects:
What information we collect about you;
How and why we use that information;
How we retain your information and keep it secure;
Who we share your information with and why we do this.
The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.
A full copy of the Fair Processing & Privacy Notice is available here:
Practice Fair Processing Privacy Notice
Men aged 65 will be invited for AAA Screening (Abdominal Aortic Aneurysm) - please click on the link below for more information:
SELF CARE (See also link at bottom of page)
If you have a minor illness, please consider accessing pharmacies first for advice.
You could also download the NHS Child Health App from the app store for further advice on childhood illnesses too!
A&E deals with life threatening emergencies.
Please contact 111 for urgent care outside of practice opening hours.
(Site updated 23/07/2020)